Sharp Sub ("we", "us", "our") operates the Sharp Sub mobile application (the "App"), a virtual top-up and payment service that allows you to buy airtime, data, and electricity tokens, fund your wallet, and send money. We are committed to protecting your privacy and personal data in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and applicable data protection laws.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have over your personal data. By registering for or using the App, you agree to the practices described in this policy and to our Terms of Service.
1. Information We Collect
Account information: When you create an account, we collect your full name, email address, phone number, and a password. We also collect a security PIN that you set to authorise transactions.
Transaction information: When you use our services, we collect details of your transactions, including:
- Airtime and data purchases (network, phone number, amount);
- Electricity bill payments (meter number, meter type, amount);
- Bank transfers (recipient bank account number, bank code, amount, and any narration you provide);
- Wallet funding and balance information, including virtual account details issued to you;
- Transaction timestamps, references, and status.
Device and usage information: We collect a device push identifier (via our notification provider, OneSignal) so that we can send you transactional and service notifications, and we collect limited technical data needed to operate and secure the App.
Information stored locally: To keep you signed in and display your profile and balance, we store certain data (such as your user identifier, email, name, phone number, wallet balance, and authentication token) locally on your device.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate you;
- Process and fulfil your transactions (airtime, data, electricity, transfers, wallet funding);
- Secure your account and prevent fraud, abuse, and unauthorised access;
- Send you transaction confirmations, receipts, and service notifications;
- Maintain your transaction history and wallet balance;
- Provide customer support and respond to your enquiries;
- Comply with legal, regulatory, and accounting obligations.
We do not sell your personal data.
3. How We Share Your Information
We share your information only as needed to provide our services, and with third parties who process data on our behalf under strict confidentiality and security obligations:
- Payment and banking partners: To process wallet funding and bank transfers (including virtual account issuance), we share the minimum information required with our licensed payment partners.
- Service providers: We use cloud infrastructure and database providers (including Convex and our hosting provider) to store and process data, and Firebase for platform services.
- Notification provider: We use OneSignal to deliver push notifications; they process your device identifier for this purpose.
- Legal and regulatory authorities: We may disclose information where required by law, regulation, court order, or government request.
4. Push Notifications
With your permission, we send push notifications for transaction confirmations, funding alerts, and important service updates. You can manage or disable push notifications at any time through your device settings. Disabling notifications will not affect your ability to use the App.
5. Data Security
We take the security of your data seriously. We use industry-standard technical and organisational measures, including encryption of data in transit, token-based authentication, and a personal security PIN for transaction authorisation. While we work hard to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your password and PIN confidential and for promptly contacting us if you suspect unauthorised use of your account.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services, and for as long as required to comply with legal, regulatory, tax, and accounting obligations. Transaction records may be retained beyond account closure where required by law. After such periods, your data is securely deleted or anonymised.
7. Your Rights
Subject to applicable law, including the NDPR, you have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Delete your account and request deletion of your personal data;
- Restrict or object to certain processing;
- Withdraw consent where processing is based on consent; and
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
To exercise any of these rights, contact us using the details in Section 11. We may need to verify your identity before acting on your request and may retain certain data where required by law.
8. Children's Privacy
The App is intended for users who are at least 18 years old, or the age of majority in their jurisdiction. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such data.
9. Third-Party Links
The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App or by other appropriate means and update the "Effective Date" at the top of this page. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Sharp Sub
Email: info@sharpsubtech.ng
We aim to respond to all legitimate requests within 30 days.
© 2026 Sharp Sub. All rights reserved.